WARRANTY & CONSUMER GUARANTEE POLICY
Consumer Law Notice (Australia & New Zealand)
Our warranties are provided in addition to your rights under consumer protection laws in Australia and New Zealand.
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA).
Where a product has a failure that cannot reasonably be remedied or is considered substantial under applicable consumer law, you are entitled to reject the goods and choose a refund or replacement.
What You Get
All products
90-day minimum manufacturing defect warranty
Selected products
Lifetime manufacturing defect warranty
(Only where clearly stated in the product description at the time of purchase. Applies to purchases made after 1 August 2025.)
Our Promise
Workwear is made to be destroyed, yet we proudly offer one of the strongest warranty periods in the industry. If any of our products fail due to a manufacturing defect, we’ll make it right.
Built to last, repaired to endure. Wherever possible, we prioritise repair to keep quality workwear in service and out of landfills. Where a defect cannot reasonably be repaired or is considered substantial under applicable consumer law, remedies will be provided in line with your legal rights.
What’s Covered
90-Day Manufacturing Defect Warranty (All Products)
Covers significant manufacturing defects that arise within 90 days of purchase and render the product unusable, excluding normal wear and tear.
Lifetime Manufacturing Defect Warranty (Selected Products Only)
Covers clear manufacturing defects in the core structural components of the garment for its usable lifetime.
Covered components
- Main structural seams
- Primary zippers (e.g. front fly)
- Main fabric panels
Not normally covered
- Pockets and pocket zippers
- Belt loops
- Buttons and snaps
- Reflective strips
- Logos and trims
If a non-core component fails due to a manufacturing defect and makes the garment unsafe or unwearable, it may still be assessed under applicable consumer law.
Examples of Covered Manufacturing Defects
- Front fly zipper pull detaches from the zipper track
- Main seam splits along the leg or rear
- Main fabric tears at stress points due to poor construction
- Primary zipper teeth separate from the fabric
What Does “Unusable” Mean?
Simple test: Can you still wear it to work safely and appropriately?
Unusable (covered)
- Front fly zipper failure
- Major seam failure compromising garment integrity
Still usable (generally not covered)
- Pocket zipper failure
- Loose pocket stitching
- Cosmetic pilling that does not affect structure or safety
How to Make a Claim
Step 1: Contact Us
Email admin@wolfworkwear.com with the following information:
- Name
- Phone number
- Order ID
- Description of the issue
- Clear photos of the defect
(Claims cannot be assessed without photos.)
Step 2: Assessment
We’ll review your claim and confirm whether it’s covered under warranty or applicable consumer law.
Remedy Options
Repair (Preferred for Remediable Failures)
Where a failure is capable of being remedied:
- Have the item repaired at a local tailor or repair shop
- Send us the repair receipt, photos of the completed repair, and your claim number
- We’ll refund the repair cost to your original payment method, up to NZ$40 (or the equivalent in your local currency)
If a repair is going to cost more than that, contact us before you book it and we’ll sort out a replacement or refund instead.
This approach minimises downtime and keeps your gear in service.
Replacement or Refund
If:
- The defect cannot reasonably be repaired, or
- The failure is considered substantial under applicable consumer law
You may choose a replacement or refund, in line with your legal rights.
Refunds will be processed to the original payment method, unless otherwise agreed.
What’s Not Covered
- Chemical, acid, or spark damage
- Normal wear and tear (holes, abrasion, fraying)
- Fading or colour change
- Damage from washing, drying, or storage
- Pet damage
- The altered area of an altered garment, and any damage the alteration causes (the rest of the garment stays covered)
- Normal stretching or shrinkage
Care Instructions
Machine wash cold with mild detergent.
Warm tumble dry.
Do not use fabric softener or stain removers, as these damage reflective materials.
If industrial laundries treat your gear like it’s being cleaned in lava and dried in the fires of hell, that’s outside warranty coverage.
Coverage
This warranty applies worldwide.
Customers in Australia and New Zealand are additionally protected under Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.
FAQ
How do I know if my product has a lifetime warranty?
It will be clearly stated in the product description at the time of purchase.
What if I can’t find a local repair shop?
Contact us — we may arrange for the item to be returned to us for repair.
How do I get paid back for a repair?
We refund the repair cost to your original payment method, up to NZ$40 (or the equivalent in your local currency). Where a refund is required under applicable consumer law, it will also be issued to the original payment method.
Can I get my gear altered to fit?
Yes, and we’ll pay for it. See our Fit Guarantee.
What if my replacement item is no longer available?
We’ll offer an equivalent current model or store credit.
Business-to-Business Sales (New Zealand Only)
Where products are supplied for business purposes in New Zealand, the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law.
