Warranty
What You Get
All products: 90-day minimum warranty
Selected products: Lifetime warranty (clearly marked in product description - for purchases made after 1 August 2025 only)
Our Promise
Workwear is made to be destroyed, yet we proudly offer one of the best warranty periods for workwear worldwide. We want you to have peace of mind that if any of our products shit the bed due to manufacturing defects, we will make it right.
Built to last, repaired to endure. Our warranty isn't about giving you new gear - it's about keeping your trusted workwear out of landfills and in service where it belongs. Far too much clothing ends up in landfills that can be easily repaired. We believe the most sustainable workwear is the gear you already own.
What's Covered
90-Day Manufacturing Defect Warranty
All Wolf Workwear items get minimum 90-day coverage for significant manufacturing defects that render the product unusable (excluding general wear and tear).
Lifetime Manufacturing Defect Warranty
Selected products only - covers clear manufacturing defects to the main parts that hold your garment together.
What we cover: The core structure - main seams, primary zippers (like front fly), main fabric panels
What we don't cover: Add-ons like pockets, belt loops, buttons, reflective strips, logos
Examples of covered defects:
- Front fly zipper pull tab falls off the zipper track
- Main seam splits along the leg or back
- Main fabric tears at stress points due to poor construction
- Primary zipper teeth separate from fabric
What Does "Unusable" Mean?
Simple test: Can you still wear it to work safely and appropriately?
Unusable (we cover):
- Front fly zipper breaks = can't wear it
- Main seam failure = compromises the garment
Still usable (not covered):
- Pocket zipper fails = garment still works fine
- Pocket stitching comes loose = doesn't affect main function
How to Make a Claim
Step 1: Contact Us
Email admin@wolfworkwear.com with:
- Name
- Phone Number
- Order ID
- Description of the problem
- Clear photos of the defect (no photo = no claim)
Step 2: We Review
We'll assess your claim quickly and let you know if it's covered.
Step 3A: Repair Option (Our Preferred Solution)
- Get your gear fixed at any local tailor/repair shop
- Send us the receipt + photos of completed repair + your claim number
- We'll give you store credit for the repair cost
- You keep working, no downtime!
Step 3B: Replacement Option
If repair isn't possible, we'll replace your item once only during its lifetime.
Quick Reference: What's NOT Covered
- Chemical/acid/spark damage
- Normal wear and tear (holes, fraying)
- Fading or color changes
- Damage from washing/storage
- Pet damage
- Alterations you made
- Normal stretching/shrinkage
- Pocket problems
- Button failures
Care Instructions
What good is workwear that can't be washed and chucked in the dryer? We agree!
The basics:
- Machine wash cold with mild detergent, warm tumble dry.
- DO NOT USE FABRIC SOFTENER OR STAIN REMOVER - kills reflective material
- If the industrial minesite laundry cleans your gear in lava, and dries it with the fires of hell, that's not our problem.
Coverage
This warranty covers all customers worldwide.
FAQ
Q: How do I know if my product has lifetime warranty?
A: It'll be clearly stated in the product description when you buy it.
Q: What if I can't find a local repair shop?
A: Contact us - we may ask you to ship the item to us for repair.
Q: Can I get cash instead of store credit for repairs?
A: No, we only offer store credit for repair reimbursements.
Q: What if my replacement item is no longer available?
A: We'll offer an equivalent current model or store credit.
Everything you need to know before gearing up your team.
Wholesale & Crew Fit-Out FAQs
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Our wholesale and custom uniform programme starts at 50 pieces, depending on the product. This can be a mix of sizes and styles depending on your team’s needs.
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Absolutely. We offer sample garments so you can test fit, comfort, and quality before committing.
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Yes. We provide full logo application and branding integration including embroidery, heat-press, and specialised placements depending on the garment. Our team will guide you through the best method for durability and appearance.
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Yes. For NZ businesses, we offer free on-site consultations to assess your team’s needs, environment, and uniform requirements. Virtual consultations are available for AUS and remote locations.
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Lead times vary depending on order size and customisation but typically range from 4 to 8 weeks from approval to delivery. We’ll give you a clear timeline during the consultation stage.
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Yes. We have eco-friendly and recycled fabric options available for businesses wanting to minimise environmental impact.
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We offer flexible payment terms for ongoing partnerships, along with bulk order invoicing, and secure online payments.
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Yes. Our in-house design team can create custom workwear solutions tailored to your industry, environment, and brand.
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We currently supply wholesale and crew orders across New Zealand and Australia. International inquiries can be assessed on a case-by-case basis.
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Yes. We provide tiered bulk purchase discounts based on order size and partnership level.
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Yes. We offer ongoing product support, sizing replacements, and the ability to reorder or scale up as your team grows.
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Click the enquiry button, tell us about your team, and one of our specialists will be in touch to build your custom quote.
We make the process simple from start to finish.
