Returns & Exchanges

At Wolf Workwear, we’re dedicated to delivering top-notch gear designed to exceed your expectations. However, we understand that sometimes things don’t go as planned, so we've created a simple and transparent policy for returns, exchanges, and warranties—giving you peace of mind with every purchase.

Returns & Exchanges

Got the wrong size or prefer a different colour? No worries!

We offer hassle-free exchanges with no restocking fees. Simply return the items to us at the address below, and contact us via our online form with the tracking number of your returned items. Once received and inspected, we will quickly process your exchange or refund.

Please return items to:

Wolf Workwear
H1/46 - 62 Maddox St
Alexandria NSW 2015
Australia

Clearly mark your package with:

  • Customer Name:
  • Order Number:

Please ensure this information is clearly visible, as missing details may cause delays.

Note: Return shipping costs are the responsibility of the customer.

Special Conditions for Discounted Items

Items discounted by 40% or more are considered final sale and are not eligible for returns or exchanges unless you cover the associated restocking and shipping fees. Please shop carefully!

How to Make a Return or Exchange

You can return or exchange items within 35 days of purchase. Items must be unworn, unwashed, have original tags attached, and be in their original packaging—basically, ready to be resold.

Process: Initiate your return or exchange through our contact form.

Received the Wrong Item?

Mistakes happen! If you've received the wrong item, please let us know immediately via our contact form, and we'll promptly sort things out.

Warranty

We pride ourselves on crafting products of exceptional quality, but occasionally issues can occur. Here's how our warranty protects you:

Coverage: All Wolf Workwear products carry a minimum 90-day warranty against significant manufacturing defects (excluding regular wear and tear).

Heat-pressed and printed reflective materials carry a 35-day warranty, as defects typically appear within this period. Reflective materials are sensitive to high temperatures, so we strongly recommend washing in cold water and air-drying to preserve their integrity.

Warranty Claims:
If you discover a defect, please email us at admin@wolfworkwear.com with the following details:

  • Name
  • Phone Number
  • Order ID
  • Description of Defect
  • Clear Photos of the Defect

We'll assess your claim and promptly arrange a replacement if applicable.

Socks and Underwear: The Untouchables

Due to hygiene considerations, socks and underwear cannot be returned or exchanged.

Have Questions?

We're here to make your experience smooth and enjoyable. If you have questions or need guidance on selecting the best gear for your needs, don't hesitate to reach out through our contact page. We're always happy to help and ready to talk shop!

Welcome to Wolf Workwear—let's tackle the workday together!