Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

    • Standard Shipping: 1–5 days (NZ & AUS)
    • Express Shipping: 1–5 days (NZ & AUS)
    • International: Delivery time varies by location.

    Delivery time will vary by location.

    You'll get a tracking link once your order ships.

    • Standard Shipping: Free
    • Express Shipping: $25 NZD (Free on orders $299+)
    • International Shipping: $35 NZD

      All prices are in NZD.

      Here are the full details of our Shipping Policy.

  • Standard shipping is free for all orders in NZ and Australia.

    Spend $299 or more? You’ll also get Express Shipping free.

  • Yes, we ship our products all over the globe. Heaps up, customs/import taxes are the customer’s responsibility. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • If your country shows up at checkout, you’re good to go. Still unsure? Contact us and we’ll check for you.

Returns & Refunds

  • Yes - we offer refunds, exchanges, or store credit within 30 days of purchase.
    Items must be unworn, unwashed, tags attached, and in original packaging.

  • You’ve got 30 days from the date of purchase to request a return or exchange.

  • If approved, you’ll get a full refund for the item price (excluding return shipping unless we sent the wrong item).

    We don’t charge restocking fees.

  • If you paid for shipping, that portion is non-refundable, and you’ll need to cover the cost of return shipping.

  • You’ll need to cover the cost of sending it back to us.

    We’ll handle the shipping for any exchanged item going back out to you.

Warranty & Repair

  • Hell yeah. All Wolf Workwear gear comes with a 90-day manufacturing defect warranty - if something craps out that shouldn't, we’ll sort it.

    Some products also come with a 1-year stitch and seam warranty, which is always noted on the product page. That covers stitching on the main parts of the garment (not minor stuff like pocket seams).

  • Yes we do, but not on everything. Products with the 1-year stitch and seam warranty will have it clearly listed in the product description. If it’s not listed, it’s not covered beyond our standard period of time.

  • Nada. Nothing. Zip.

    If your gear is covered under our extended warranty, it’s on us - just follow the care instructions and don’t let your dog eat it.

Payments & Safety

  • Yes. We use secure, encrypted systems to process all payments - your data’s protected.

  • Yes, all orders are placed online using secure payment methods. We accept:

    • Visa
    • Mastercard
    • American Express (AMEX)
    • Apple Pay
    • Google Pay
    • PayPal
    • Shop Pay
    • UnionPay
    • AfterPay (Buy now, pay later, split your order into four interest-free payments)

    No matter which way you choose to pay, it’s all encrypted and secure.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.